Open the live chat widget from the main navigation on any page. You can start a chat whether you are logged in or not. Average response: under five minutes.
Handles: account questions (login, KYC status), deposit and withdrawal status, bonus terms and wagering progress, technical issues, responsible gaming tool activation, self-exclusion requests.
Open Live ChatFor matters that require document attachment or are not time-sensitive: [email protected]
Response time: within 24 hours. For issues with a time-sensitive element — an active bonus approaching expiry, a deposit that has not arrived — use live chat rather than email.
The FAQ section on the relevant page (homepage FAQ, bonuses FAQ, responsible gaming FAQ) covers most common questions about registration, deposits, withdrawals, bonus terms, and wagering requirements. Checking there first can save you the wait time.
- For a deposit that has not appeared: wait at least 30–60 minutes for Interac transfers, which occasionally take longer than usual. If funds have not arrived after an hour, contact live chat with your bank's transaction reference number and the exact amount sent.
- For KYC delays: the most common cause is document quality. Clear, full-frame images of current, unexpired documents generally clear within 24 hours. Resubmissions after a rejection reset the review clock.
- For bonus questions: have your active bonus details open (Active Bonuses section in your account) — the support agent will ask for the bonus name and current wagering progress.
Canadian Responsible Gambling Support
If you need support with problem gambling, these organizations provide free and confidential assistance — 24/7, national and provincial.
Responsible Gaming Tools| Organization | Contact |
|---|---|
| Problem Gambling Helpline | 1-800-268-6252 (24/7, national, free) |
| ConnexOntario | 1-866-531-2600 (Ontario residents) |
| Gambling Therapy | gambling.therapy |
| Responsible Gambling Council | responsiblegambling.org |
To activate a self-exclusion or cooling-off period on your SpinEmpire account, go to the Responsible Gaming section in account settings, or contact live chat and request it directly.